Welcome to our store
Haraatrends ("we" and "us") is the operator of haraatrends.store ("Website"). By placing an order through this Website, you agree to the terms below. These terms are provided to ensure both parties are aware of and agree upon the arrangements and expectations regarding our shipping services.
Orders are subject to stock availability. We try to maintain accurate stock counts on our website; however, there may occasionally be discrepancies in stock availability. If we are unable to fulfill an item at the time of purchase, we will contact you regarding the available options, including waiting for the item to be restocked or processing a refund for the unavailable item.
Shipping costs are calculated during checkout based on the order weight, dimensions, and delivery destination. The applicable shipping charges will be collected along with the order payment. The shipping amount displayed at checkout will be the final shipping cost payable by the customer.
Orders are usually dispatched within 24 hours of successful payment.
Our warehouse operates Monday to Friday during standard business hours, except on national holidays and other declared holidays. Orders placed during holidays or outside operating hours may be processed on the next working day.
We make every effort to ensure that orders are dispatched within the stated timeframe and that any unavoidable delays are kept to a minimum.
Once an order has been dispatched, the estimated delivery time is:
Delivery times are estimates and may vary depending on the delivery location, courier service, weather conditions, public holidays, or other circumstances beyond our control.
For requests to change the delivery address, we can update the address at any time before the order has been dispatched.
Once the order has been dispatched, the delivery address generally cannot be changed. Customers are advised to ensure that the delivery address provided during checkout is accurate and complete.
Haraatrends may ship to P.O. Box addresses where supported by the applicable postal or shipping service. Courier delivery may not be available for certain P.O. Box locations.
If an item becomes unavailable after an order has been placed, we will contact the customer regarding the available options. Depending on the situation, we may wait for the item to become available, offer an alternative, or process a refund for the unavailable item.
If your order has not been delivered within the estimated delivery timeframe, please contact our customer service team. We will coordinate with the shipping provider and conduct an investigation to determine the status of your shipment.
Once your order has been dispatched, customers will receive shipment tracking details, where available. Customers can use the tracking information to follow the progress of their shipment through the applicable shipping provider.
If you receive a parcel that appears to be damaged during transit, please inspect the package before accepting it, where possible. If the parcel is significantly damaged, you may request the courier to record the damage or reject the delivery where applicable.
If the parcel has already been delivered, please contact our customer service team as soon as possible with relevant details and photographs of the damaged package and products.
Applicable taxes, including GST where applicable, will be included in the product price or displayed separately during checkout as required by applicable law.
For international shipments, import duties, customs charges, and taxes may be applicable upon arrival in the destination country. These charges vary by country and are generally the responsibility of the customer.
Customers are encouraged to check the applicable customs and import requirements of their country before placing an international order.
If you change your mind before receiving your order, cancellation requests may be accepted at any time before the order has been dispatched.
Once an order has been dispatched, cancellation may not be possible. Please refer to our Refund Policy for further information regarding returns and refunds.
Where applicable, parcels may be insured against loss or damage up to the value covered by the applicable courier or shipping provider.
In the event of a parcel being damaged during transit, we will coordinate with the shipping provider to investigate the issue. Any refund or replacement will be processed after the courier has completed its investigation and the claim has been approved or the applicable outcome has been determined.
If a parcel is reported as lost during transit, we will coordinate with the shipping provider to investigate the shipment. A refund or replacement will be processed once the courier has completed its investigation and confirmed that the parcel is lost.
For all shipping and customer service enquiries, please Contact us through the contact details provided on our Website.